Customer support

Solutions to many support issues can be found in our comprehensive list of Frequently Asked Questions (FAQs). This should be your first port of call for general enquiries as well as for many support issues.

When contacting us with any problems please ensure that you provide us with as much information as possible to help us resolve your issue.

View and manage your Account Information

You can view and manage your own Account Information via the Member Centre. You can also:

Review and update your personal information (address, payment method, password, etc.).
View a history of your transactions.
Find answers to Frequently Asked Questions.

Customer support

We aim to reply to all enquiries before 5pm of the next business day. Please direct enquiries to the most appropriate department in order to ensure a timely response:

Customer service
Sales enquiry
Technical support
Research enquiries
Corporate clients and educational establishments should follow procedures set out by their Account Manager.